Just some of the planned advancements include a conversational CRM interface using voice recognition technology and true mobile-first CRM functionality acting as a launch pad for the reps' daily activities. This new strategic alliance will enable technology integrations that can offer a comprehensive, highly innovative commercial cloud for life sciences frontline professionals. The global healthcare marketplace demands purpose built tools that can help engage stakeholders across all channels, proactively deliver unique insights for healthcare providers and reps, and drive positive business outcomes. Indegene and Microsoft will focus on addressing the specific challenges faced by life science manufacturers. The solution will help simplify digital content development and management as well as provide in-line analytics and optimization to support the representatives and improve the customer experience. Microsoft Dynamics 365 for Sales will combine with the Indegene Omnipresence platform to create a modern, mobile, multichannel CRM solution specifically for sales and medical representatives to better engage healthcare practitioners. (NASDAQ: 'MSFT') are collaborating to deliver the next-generation of commercial cloud applications to life sciences. Indegene, a global healthcare solutions provider, and Microsoft Corp. We are excited to see Indegene add Syneos Health as another strategic collaborator in our joint mission to bring new value to life sciences and healthcare organizations,” said James Phillips, corporate vice president, Business Applications Group, Microsoft.OAKVILLE, Ontario and REDMOND, Washington, /PRNewswire/. “Omnipresence is a good example of an industry-specific, multi-cloud solution built with and on Microsoft’s enterprise technologies working together in uniquely disruptive ways. “The next-generation solution will enable customers to harness data to provide actionable insights and realize better commercial experiences, with improved return on investment.” Omnipresence offers customers a bold new choice – an innovative platform, underpinned by Microsoft technologies, to drive intelligent commercial relationships,” said Alistair Macdonald, chief executive officer, Syneos Health. “The biopharmaceutical industry is under growing pressure to deliver value-based customer experiences in a far more competitive marketplace. ![]() Omnipresence is designed to deliver holistic, insights-driven experiences aligned with HCP needs and preferences to enable increased impact and satisfaction. Omnipresence works with life sciences and healthcare organizations to help drive intelligent customer relationships and experiences.īy activating healthcare professional (HCP) experiences, and unifying CRM and omnichannel technology together with advanced analytics and AI capabilities, the platform aims to improve upon traditional CRM or multichannel technologies that focus on singular and disparate engagements. ![]() The Omnipresence platform is the result of a strategic alliance with Indegene, a global healthcare tech firm, which brings together Microsoft Power Platform, Dynamics 365, Azure, Office 365 including Teams, LinkedIn and Microsoft AI into a unified customer experience management (CXM) platform for the healthcare industry. Syneos Health has entered a strategic collaboration with Indegene Omnipresence and has made a minority investment in the company’s next-generation unified customer experience platform.
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